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One by Wacom - Tablet keeps losing pen detection

Intuos, Intuos Pro, Bamboo, Graphire, etc.
CresseyLazuli
Posts: 1
Joined: Fri 5. Feb 2021, 21:38

One by Wacom - Tablet keeps losing pen detection

Postby CresseyLazuli » Fri 5. Feb 2021, 21:44

Hi there,

I have been using a One by Wacom to do some digital sculpting in Zbrush but am having an issue with the pen detection dropping out constantly.
The tablet is relatively new and had been working fine for a while but a few months ago started to present this issue.

I have attempted to use the tablet on multiple Windows 10 computers with multiple cables and have hit the same issue each time: the tablet is working fine for a while and then suddenly my cursor just stops on me. Works fine when I use a mouse or trackpad so it's definitely the tablet losing connection to the pen and the issue is resolved when I disconnect and reconnect it.. but only for about 10 minutes until it happens again.

All drivers are up-to-date so don't think it's that, any help would be greatly appreciated.

Thanks in advance

wacom5
Posts: 1336
Joined: Tue 8. Aug 2017, 14:35

Re: One by Wacom - Tablet keeps losing pen detection

Postby wacom5 » Mon 8. Feb 2021, 08:43

Hi,
Try replacing the cable and if the issue persists, check with our support.
Need immediate help? Contact our Support: https://support.wacom.com


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