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Problem with Intuos S.

Intuos, Intuos Pro, Bamboo, Graphire, etc.
PabloDev
Posts: 2
Joined: Sun 14. Feb 2021, 19:01

Problem with Intuos S.

Postby PabloDev » Sun 14. Feb 2021, 19:08

Hello, first of all, I have used the search engine but it seems that no one has commented on this.

I have two problems with my Intuos S tablet.
1 - Sometimes the tablet does not detect the pen and I have to move the pen away and bring it back to the tablet.
This can happen 1 time out of 30 or 40 times.

2 - Sometimes, when I touch the pen on the tablet to simulate the mouse click, the push of the pen on the tablet is detected as two times in a row.
That is, the tablet thinks that I tapped twice in a row quickly even though I really only tapped once.

This is my model tablet without bluetooth.
https://imgur.com/a/rGSGzX8

wacom5
Posts: 1336
Joined: Tue 8. Aug 2017, 14:35

Re: Problem with Intuos S.

Postby wacom5 » Tue 16. Feb 2021, 09:12

Hi,
You'll need to contact the Customer Support team for further troubleshooting.
Need immediate help? Contact our Support: https://support.wacom.com

PabloDev
Posts: 2
Joined: Sun 14. Feb 2021, 19:01

Re: Problem with Intuos S.

Postby PabloDev » Tue 16. Feb 2021, 17:58

Ok I contacted them but reinstalling drivers didn't help.
So, I tried disabling Windows Ink and it fixed issue number 2.

Can't say yet if problem number 1 has been fixed as well but I'll tell later.

https://imgur.com/a/JFy2Aqy


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