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Wacom Intuos Pro M - Cant get maximum pressure

Intuos, Intuos Pro, Bamboo, Graphire, etc.
habsszz
Posts: 2
Joined: Mon 15. Mar 2021, 21:10

Wacom Intuos Pro M - Cant get maximum pressure

Postby habsszz » Mon 15. Mar 2021, 21:23

Hello,

Recently purchased a Intuos Pro M, to replace my old Intuos 4 ptk 640

Problem that i have with the new Pro, That I am unable to reach max pressure, with the tip feel setting at default.
can only get to around 70%, afraid that i will break it, if i press any harder

Only workaround is: to either set the tip feel setting to soft or add a custom curve. But i lose range by doing this.

Wacom support, told me that this is not normal behaviour and advised me to get it replaced.
Company that i bought it from gave me a brand new one, and this one also gave me exactly the same problem.

Tested it on a Macbook and on a windows computer to rule out a computer issue.

Can it be, that the company has a bad batch? Reluctant to replace it again, because of this.

Didnt have this issue on my old Intuos 4, can someone please advice?

habsszz
Posts: 2
Joined: Mon 15. Mar 2021, 21:10

Re: Wacom Intuos Pro M - Cant get maximum pressure

Postby habsszz » Wed 24. Mar 2021, 09:36

Can i please get a reply on this issue?

Been trying to send a ticket through the contact support form.. but the form is not working..
There is no live chat... and the call center keeps me on hold..

This is getting ridiculous

wacom5
Posts: 1372
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Intuos Pro M - Cant get maximum pressure

Postby wacom5 » Thu 15. Apr 2021, 09:01

Hi,
First off, the Pro Pen 2 has a different default curve from the Grip pen (your old Intuos 4 pen) so you can expect them to feel slightly different. You can adjust these curves by changing the tip feel to your liking. It will be hard to get the exact same feel you had with the old pen so some tweaking might be required until you feel fully confortable.
Need immediate help? Contact our Support: https://support.wacom.com


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