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Intuos Pro PTH-651 not being detected by Windows

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Astianakt
Posts: 1
Joined: Thu 18. Mar 2021, 17:30

Intuos Pro PTH-651 not being detected by Windows

Postby Astianakt » Thu 18. Mar 2021, 17:36

I have the Intuos Pro PTH-651 model with only the USB cable. I tried connecting it to my PC (latest Win 10 version) but it's not showing up whatsoever.

I've tried the following:
- different USB ports
- different USB cable
- different device (my laptop)
- reinstalling the drivers
- installing older versions of the drivers

With everything that I've tried, I can't seem to get Windows to recognize it as a USB device (Device Manager).

Let me know if you need any more info. Any help is very much appreciated, thank you!

wacom5
Posts: 1372
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro PTH-651 not being detected by Windows

Postby wacom5 » Thu 15. Apr 2021, 08:17

After all you tried, the conclusion is that the issue must be with the USB port of the Intuos Pro. The tablet will need to be repaired/replaced.
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