Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Pro Pen 2 (with Intuos Pro S) lower (#2) click problem

Intuos, Intuos Pro, Bamboo, Graphire, etc.
jdvoracek
Posts: 2
Joined: Wed 2. Jun 2021, 15:51

Pro Pen 2 (with Intuos Pro S) lower (#2) click problem

Postby jdvoracek » Wed 2. Jun 2021, 16:01

Is this me or the Pro Pen 2? I have the lower switch set to the default right click. When I press this switch, I hear and feel a click, but at least 50% of the time I must consciously squeeze the switch harder to get an action. This is quite apparent with the Desktop Center diagnostics, and it is a very annoying behavior since increasing the pressure causes me to move the pen x-y. Thanks in advance for comments, but I am learning towards exchanging this product where I purchased it 30 miles from here.

wacom5
Posts: 1464
Joined: Tue 8. Aug 2017, 14:35

Re: Pro Pen 2 (with Intuos Pro S) lower (#2) click problem

Postby wacom5 » Fri 4. Jun 2021, 11:33

Hi,
That sounds like a button defect which is typically covered under the standard warranty. Get in touch with the Customer Support team from your region and they will help you out.
Need immediate help? Contact our Support: https://support.wacom.com

jdvoracek
Posts: 2
Joined: Wed 2. Jun 2021, 15:51

Re: Pro Pen 2 (with Intuos Pro S) lower (#2) click problem

Postby jdvoracek » Fri 4. Jun 2021, 15:06

Thank you. I did and they said to exchange it from the seller since less than 30 days old. Will do tomorrow.


Return to “Pen Tablets”