Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Intuos CTL-490

Intuos, Intuos Pro, Bamboo, Graphire, etc.
ubayuzu
Posts: 2
Joined: Wed 9. Jun 2021, 08:49

Intuos CTL-490

Postby ubayuzu » Wed 9. Jun 2021, 08:54

Hi everyone, I have a Wacom Intuos CTL-490 which I haven't been using for around 1 year. I tried to connect it to a Mac, downloaded the driver from Wacom site (the Wacom Desktop Center) but my Mac hasn't been able to recognize the Intuos at all. The led on the tablet is blinking, which means it is powered but not connected. I tried switching cables, checking that I have the correct drivers version for my OS, I even tried installing it to a windows 7 and a windows 10 pc, but I can't manage to recognize the tablet at all in any way. Is it a problem about the tablet itself being too old or what?

wacom5
Posts: 1464
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos CTL-490

Postby wacom5 » Wed 9. Jun 2021, 12:12

Hi,
Can you try connecting with a different cable?
Need immediate help? Contact our Support: https://support.wacom.com

ubayuzu
Posts: 2
Joined: Wed 9. Jun 2021, 08:49

Re: Intuos CTL-490

Postby ubayuzu » Wed 9. Jun 2021, 13:10

wacom5 wrote:Hi,
Can you try connecting with a different cable?

As I wrote, I already tried switching cable. Still led blinking and Intuos not found by the pc.

wacom5
Posts: 1464
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos CTL-490

Postby wacom5 » Thu 10. Jun 2021, 06:13

Ok, then you tablet is probably defect. You need to check in with support for a solution.
Need immediate help? Contact our Support: https://support.wacom.com


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