Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Bluetooth

Intuos, Intuos Pro, Bamboo, Graphire, etc.
stefano
Posts: 4
Joined: Thu 26. Aug 2021, 14:28

Bluetooth

Postby stefano » Sat 28. Aug 2021, 15:25

Good evening,
I have a Wacom Intuos Pro M and would love to connect it via Bluetooth. I bought a USB V. 5.0 Bluetooth Dongle.
For the installation there are no problems, the problem is that using the pen in Photoshop has a strong delay (lag) in the movements for which it is impossible for me to use it correctly. If anyone has already had this problem I would kindly like to know if and how they solved it. Thanks 1000.
Stephen

wacom5
Posts: 1468
Joined: Tue 8. Aug 2017, 14:35

Re: Bluetooth

Postby wacom5 » Mon 30. Aug 2021, 07:28

Hi,

Is the lag happening only with Bluetooth or also with wired connection?
Have a look here: https://support.wacom.com/hc/en-us/articles/1500006335342-How-to-optimize-Bluetooth-performance-with-Wacom-Tablets
If the lag also happens when connected via USB, have a look here:
https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html
Need immediate help? Contact our Support: https://support.wacom.com

stefano
Posts: 4
Joined: Thu 26. Aug 2021, 14:28

Re: Bluetooth

Postby stefano » Mon 30. Aug 2021, 09:12

Good morning,
thank you very much for the answer Wacom 5, the problem occurs only with the Bluetooth connection, in wiring it is very good.
In a few days I will replace the graphics card, then I will try to stick to you have advice from him. Although I already use a Bluetooth V. 5.0 dongle. The distance between the tablet and the Dongle does not exceed 60cm at sight.
Thanks again I'll let you know when I try.
Stefano Ruzza

harumscarum
Posts: 12
Joined: Fri 11. Jan 2019, 08:57

Re: Bluetooth

Postby harumscarum » Thu 23. Sep 2021, 10:14

Please check CPU load when Wacom tablet is connected via Bluetooth

https://clip2net.com/s/4dqE0qJ

- Open Task Manager and find Tablet Service for the professional driver
- Move pen over the surface
- If CPU load more that 0.2% aтв Power Usage is High - this is the issue

This is video demonstration of the issue I'm having which do not allow me to work in some heavy applications being Bluetooth connected
https://drive.google.com/file/d/1JJOp8l ... sp=sharing


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