NEW tablet drivers 6.3.21-10 for Windows and 6.3.21-8 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

for OSX: Wavy lines problem fixed polus a number of other issues fixed or improved.

Inkspace problems with Intuos Pro Paper

Intuos, Intuos Pro, Bamboo, Graphire, etc.
beforeafter
Posts: 2
Joined: Mon 3. Apr 2017, 20:21

Inkspace problems with Intuos Pro Paper

Postby beforeafter » Mon 3. Apr 2017, 20:38

My setup details:
OS: Mac 10.12.3
Computer Hardware: Macbook Pro, late 2013
Wacom Hardware: Intuos Pro Paper
Wacom Software: Inkspace
Zip file: WacomInkspaceApp_2.0.0.zip

When I download and unzip Inkspace from the Wacom website, I receive an error message from Mac OS. I can unzip the file, but when I try to run the software, I receive an error basically stating it does not work and the OS provides me a system error message with an actual button to "move to trash". If I hadn't paid for it, this error message would have been quite humorous. My computer wants to trash the Wacom Software as a favor to me.

The new Intuos Pro is working for me with the USB cable for retouching on Photoshop, however, the Paper upgrade/addition is giving me trouble. I can draw and store the image into the tablet, however without Inkspace desktop version for Mac, I have to use Inkspace App on my mobile device to upload my drawings there. Then I try to use the Inkspace browser version on my Mac to see if maybe it has synced from my phone. Nothing. No sync. So I can see my images on Inkspace Mobile, but not on the computer. I have to store the image to the phone memory, then upload to dropbox or drive, then download on my computer.

I wish I could transfer the images from the tablet seamlessly via USB or wirelessly into a folder on my Mac, that would be ideal, but since that is not possible, it would be great if the Inkspace software worked. Whether by being able to install it on my Macbook Pro or syncing the images from mobile to the browser version.
Last edited by beforeafter on Wed 5. Apr 2017, 18:44, edited 1 time in total.

essexsj
Posts: 1
Joined: Wed 5. Apr 2017, 08:43

Re: Inkspace problems with Intuos Pro Paper

Postby essexsj » Wed 5. Apr 2017, 08:46

I've just purchased an Intuos Pro Paper medium, and am having exactly the same issue.

Running a MacBook Pro with macOS Sierra 10.12.3

wacom1
Posts: 261
Joined: Tue 29. Nov 2016, 09:46

Re: Inkspace problems with Intuos Pro Paper

Postby wacom1 » Thu 6. Apr 2017, 07:43

Thanks for reporting the problem. - We are aware of customers having failures installing the Inkspace App on Mac OS right now.
Our Development team is urgently investigating and hope to have a fix soon.


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