Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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Portrait orientation CTH-490

Intuos, Intuos Pro, Bamboo, Graphire, etc.
DearCustomer
Posts: 6
Joined: Tue 7. Feb 2017, 23:06

Portrait orientation CTH-490

Postby DearCustomer » Sat 8. Apr 2017, 21:52

Hi,

I have the new "Pen and touch" CTH-490 and would love to use it in portrait orientation. I use it to annotate PDF's and at my desk I have a 24" 16:10 monitor turned 90 degrees to have good reading experience.

I found some information on how to set portrait orientation for Intuos3, but I can't find these settings in my Wacom driver software...

http://101.wacom.com/UserHelp/en/Orientation.htm
http://www.conceptart.org/forums/showth ... rientation

Do this mean there is no portrait orientation support for CTH-490..? If not, can you please enable it for CTH-490? At the moment I have to let the tablet sit in landscape orientation on my desk, and to be able to write okay I create a pen map with extended X and limited Y. This is a workaround which leaves me with 62,5% of screen height available for annotation.

Regards

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