Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Pen not recognized by desktop center!

Intuos, Intuos Pro, Bamboo, Graphire, etc.
KTVX1994
Posts: 3
Joined: Mon 6. Mar 2017, 23:45

Pen not recognized by desktop center!

Postby KTVX1994 » Mon 10. Apr 2017, 16:26

Hi there, I'm having this issue wih my Intuos PTS. Everything was good for a while and now i start having this issue where the cursor would stop going down past a certain point, which I usually fix by reducing the mapping area on settings. Thing is, when I open the desktop center it says "no devices connected" or something, and when I try opening the settings directly, it says "controller not found" (the message is in spanish so controller could mean driver, not 100% sure if they're separate things). I uninstalled and reinstalled the driver from the bundled DVD which downloaded content from the website so it's fresh AND updated. What could be wrong? Thanks in advance.

Bethany34
Posts: 1
Joined: Tue 11. Apr 2017, 07:36

Re: Pen not recognized by desktop center!

Postby Bethany34 » Tue 11. Apr 2017, 08:47

Contact a tech guy in your area. I had an issue like this and did the same thing.

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Pen not recognized by desktop center!

Postby wacom1 » Tue 11. Apr 2017, 09:44

Open Wacom Desktop Center - > Backup Settings -> Reset Settings. Try another USB port. If the tablet is not found anymore, you could also try another cable (and computer if possible). If all fails, the tablet needs repair or exchange. For that contact technical support.


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