New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Scratches on intuos pro

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Hayflick
Posts: 1
Joined: Wed 12. Apr 2017, 08:40

Scratches on intuos pro

Postby Hayflick » Wed 12. Apr 2017, 08:58

Hello!

Four days ago I received my intuos pro that I started using right away. But yesterday I noticed there were scratches marks on it, so I checked the pen's tip and it's already beveled... So I wanted to know if this was normal or if I'm using it like a barbarian. Should I change the tip and dont apply much pressure from now on ? By the way the little scratches do not dissapear when I wipe them with a cloth.

Regards.

dream33
Posts: 9
Joined: Fri 17. Mar 2017, 04:39

Re: Scratches on intuos pro

Postby dream33 » Thu 13. Apr 2017, 02:02

Which intuos pro model exactly do you have?

djeeks44
Posts: 2
Joined: Thu 13. Apr 2017, 14:51

Re: Scratches on intuos pro

Postby djeeks44 » Fri 14. Apr 2017, 07:32

I 've had the same a year ago. The pencil tip right out of the box was not OK.
Changed it by a new one and everything is OK. It had nothing to do with wrong pressure.
But it's strange you had the same issue.

henrikmjoberg
Posts: 8
Joined: Sun 18. Dec 2016, 20:52

Re: Scratches on intuos pro

Postby henrikmjoberg » Fri 21. Apr 2017, 23:55

Some tips are softer than others in the Intous Pro stand. Although I've had the same issue perhaps a year ago with a black nib. It got really sharp due to the friction against the board, hence I scratched the surface slightly. However that isn't a fault and the surface will get polished and have reduced friction over time with increased use.

If you have a scratch or two that catches the pen you can gently rub it away with fine steel wool grade #0000. Or if you like you can add a sheet of paper on top. It will not affect performance in any case.

Good luck!


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