Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wacom Intuos Pro 2017 (Uneven Surface / Bumps Problem)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Thu 20. Apr 2017, 10:49

Wacom Intuos Pro 2017 (Uneven Surface / Bumps Problem)

Postby OccultMonk » Thu 20. Apr 2017, 11:00

The new Intuos Pro 2017 model (Large) has slight bumps in the center and on the sides. This seems to be something some/all of these tablets have (see messages on internet). I have had two tablets from different stores with the same problem. The bumps are slight and only visible with light from the side. I can also feel the bump with my fingers.

Photos of the problem:
https://www.flickr.com/photos/occultart ... 9634471453

Posts: 3
Joined: Fri 5. May 2017, 20:55

Re: Wacom Intuos Pro 2017 (Uneven Surface / Bumps Problem)

Postby DrZoidberg » Fri 5. May 2017, 20:57

My Tablet is exactly the same, does your bend hugely if you pick it up at one end?
When I took mine from its box it looked twisted until I sat it down on my desk to flatten it out.

Posts: 3
Joined: Fri 5. May 2017, 20:55

Re: Wacom Intuos Pro 2017 (Uneven Surface / Bumps Problem)

Postby DrZoidberg » Sat 6. May 2017, 17:45

Mine has these bumps too and also looks twisted. When holding it bends when picked it, which cant be good for the internals??

Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom Intuos Pro 2017 (Uneven Surface / Bumps Problem)

Postby wacom1 » Fri 12. May 2017, 10:56

If your tablet surface is not even with bumps or bubbles, contact our support for the best help in your area. If you hold the tablet at right or lef side, it may bend a bit, but that shouldn't have any effect on the internal electronics. Normally put the tablet flat on the desk.

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