Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Issue with Premiere Pro CC

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Tue 6. Jun 2017, 16:47

Issue with Premiere Pro CC

Postby scorpiovs » Tue 6. Jun 2017, 16:51

Desperately need help with this bug --

In Adobe Premiere Pro CC v11.1, I cannot use my wacom tablet to click and drag effect parameters to change them (ie. Position, Opacity, Scale, etc). I was able to do this fine until I updated to the latest Intuos Pro drivers (6.3.22-3)

Is there any fix for this?

Posts: 2
Joined: Fri 2. Mar 2018, 15:15

Re: Issue with Premiere Pro CC

Postby nonamevr » Fri 2. Mar 2018, 15:20

Me too, i have a same problems with Adobe Premiere cc 2018, Mac OS 10.11.6. Wacom Intous4 M
Driver 6.3.28-2 can not fix that problem. Please fix it

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Issue with Premiere Pro CC

Postby wacom1 » Fri 2. Mar 2018, 19:38

You should report this to Adobe, the Wacom driver is not responsible for this. The drivwer only moves the pointer around, but what happens is handled in the application.

Return to “Pen Tablets”