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wacom desktop center crashing on sierra. any solution?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
motiyairl
Posts: 3
Joined: Tue 13. Jun 2017, 06:54

wacom desktop center crashing on sierra. any solution?

Postby motiyairl » Tue 13. Jun 2017, 07:22

Hi guy's,
I recently get my old INTOUS 5, download the drivers (6.3.22-3) and the wacom desktop center to my IMac ( macOS Sierra 10.12.5), and when i open the desktop center and try to change the settings, it is crashing.. the pen is working but any settings change that i want to do and the program crash.. I read a little bit in the net and noticed that is a known problem, it's happening with old tablets and worse even to new ones (I thought to replace the old one with a new Wacom)..
try to uninstall the program, restart my imac and then install it again, try to download and install old drivers and nothing, the software crashing time after time.. so for now my tablet is useless. any good solution?
After all i'm sure mac users are using Wacom tablets.. even in their promotion video we can see an apple user... any solution?

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: wacom desktop center crashing on sierra. any solution?

Postby wacom1 » Tue 13. Jun 2017, 07:55

We are not aware of crashes of the Wacom Desktop Center. (If so take screenshots with the error and send it to our technical support). For changing settings you should go to the tablet preference panel in system preferences -> Others. That is independant of the Wacom Desktop Center.

motiyairl
Posts: 3
Joined: Tue 13. Jun 2017, 06:54

Re: wacom desktop center crashing on sierra. any solution?

Postby motiyairl » Wed 14. Jun 2017, 07:52

Thanks for the reply,
I can't take a screenshots because i'm getting a very long log file with the error.
In system preferences there is no Others, I can see there the Wacom Icon but if I click on it again it's crashing.. so i can't change the setting of my wacom in any way.
I'd tried contacting to your technical support 3 days ago (even had a case number Your Case #CAS-645242-Q4K4W8) but didn't get any reply.

What more i could try if i want to enter to the setting of my Wacom? because although when i'm moving the pen on the tablet the cursor is moving without changing and customizing the setting the tablet is pretty useless.

If you want here is the log file in a folder on dropbox:

The log is in PDF file

https://www.dropbox.com/sh/23yh0wcjaa5o ... 0pgYa?dl=0


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