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Supported tablet was not found on the system

Intuos, Intuos Pro, Bamboo, Graphire, etc.
plazadelmar
Posts: 4
Joined: Fri 30. Jun 2017, 20:25

Supported tablet was not found on the system

Postby plazadelmar » Fri 30. Jun 2017, 20:35

I'm using Wacom with Macbook Pro OSX Sierra. The last week the Wacom Intuos 5 suddenly stoped to worked.

I tried a lot of stuff I found on internet but still I cant make it work. I reset settings, installed old drivers, installed new drivers, restarted my computer dozen of times, disconnected, connected it, removed battery... running out of ideas. Please let me know if there is something else I could try. Thanks in advance.

wacom1
Posts: 883
Joined: Tue 29. Nov 2016, 09:46

Re: Supported tablet was not found on the system

Postby wacom1 » Mon 3. Jul 2017, 06:26

If the LED coming On ? If it remains dark, something is wrong with the cable or the tablet itself. If the LED looks ok, but tablet not found after removing settings, perhaps you can test on another machine ? Then contact customer support for further help.

plazadelmar
Posts: 4
Joined: Fri 30. Jun 2017, 20:25

Re: Supported tablet was not found on the system

Postby plazadelmar » Fri 7. Jul 2017, 04:56

I finally had chance to try it with other computers and this is what I found. When I'm connecting it to the USB port the wacom lights turns on and tablet is working just for a while. After some time its losing the connection and in order to make it work again you have to disconnect and connect the cable. The port disconnection appears after few minutes again. This issue happening on random computers.

After connecting tablet to another computer and make it work I could connect and work with it for some time on my computer with lost connections.

plazadelmar
Posts: 4
Joined: Fri 30. Jun 2017, 20:25

Re: Supported tablet was not found on the system

Postby plazadelmar » Sun 9. Jul 2017, 20:31

How can I find authorized Wacom support where I live?

plazadelmar
Posts: 4
Joined: Fri 30. Jun 2017, 20:25

Re: Supported tablet was not found on the system

Postby plazadelmar » Wed 12. Jul 2017, 08:41

Hello Wacom, its been very quiet from your side. Can you please help me find authorised service place in Barcelona?


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