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New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

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Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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Bamboo drivers not responding - USB locked

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Melilyan
Posts: 3
Joined: Mon 10. Jul 2017, 15:17

Bamboo drivers not responding - USB locked

Postby Melilyan » Mon 10. Jul 2017, 15:33

Good evening everyone,

I'm having big problems with my bamboo drivers: no matter how many times I've installed and unistalled them, still not responding.

The fact is that in the company I'm working right now, the policy for the PCs implies the complete lock of the system, even USB and Ethernet ports can't be used (aside from mouses and keyboards).

Can the problem be this absurd block on everything? Did the Bamboo needs a free usb port to work?
Someone ever had this problem?

Thank you in advance.
Have a nice week!

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Bamboo drivers not responding - USB locked

Postby wacom1 » Tue 11. Jul 2017, 06:50

If that is a first generation Bamboo without touch, it should at least work as mouse without a driver installed. Later generations need the driver. When attaching the tablet to USB port, Windows should detect it as HID device and the LED light up. Then you can check for problems in device manager. If that looks ok, install the 5.3.5 driver, that should work.

Melilyan
Posts: 3
Joined: Mon 10. Jul 2017, 15:17

Re: Bamboo drivers not responding - USB locked

Postby Melilyan » Tue 11. Jul 2017, 07:22

The tablet is a new generation one, with both pen and touch.
When I plug it in the pc reconize it and it works with the touch only as a mouse.
The wakom service seems to be active but i can't stop or reboot it (Always because of the system lock)

But when I open the wakom preferences software or the wakom utility manager, both can't detect any kind of device.

EDIT: I found out that maybe I had the wrong drivers installed. I'll try to install them again.


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