Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

New drivers - same problem: no tablet detected

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Melilyan
Posts: 3
Joined: Mon 10. Jul 2017, 15:17

New drivers - same problem: no tablet detected

Postby Melilyan » Wed 12. Jul 2017, 15:46

Hi there again!

Today I tryed to install the older bamboo drivers, since my device is a CTH and the last one compatible seems to be the 5.3.5-3.
But I still have the same problem as before:

-The system detect the tablet as a mobile pen/mouse device.
-The device works as a mouse with the touch only, the pen is not working at all (even if the tablet can detect the pen, the led changes color)
-On my personal computer the tablet works well, no problem at all.
-The wakom preferences software says that can't find any tablet.

How can it be? Why, if the system can see the tablet, the wakom software can't?

As I said on last topic: might it be that the system lock my company did on this device is locking even the tablet?

https://ibb.co/eCOhFF
This is a print of my screen, the allert says exactly :"can't find any kind of supported device on the system"

Thank you again!
have a nice eavening.

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