New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here:

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see: ... ListPage-1

New drivers - same problem: no tablet detected

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 3
Joined: Mon 10. Jul 2017, 15:17

New drivers - same problem: no tablet detected

Postby Melilyan » Wed 12. Jul 2017, 15:46

Hi there again!

Today I tryed to install the older bamboo drivers, since my device is a CTH and the last one compatible seems to be the 5.3.5-3.
But I still have the same problem as before:

-The system detect the tablet as a mobile pen/mouse device.
-The device works as a mouse with the touch only, the pen is not working at all (even if the tablet can detect the pen, the led changes color)
-On my personal computer the tablet works well, no problem at all.
-The wakom preferences software says that can't find any tablet.

How can it be? Why, if the system can see the tablet, the wakom software can't?

As I said on last topic: might it be that the system lock my company did on this device is locking even the tablet?
This is a print of my screen, the allert says exactly :"can't find any kind of supported device on the system"

Thank you again!
have a nice eavening.

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