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Pen does not work properly in wireless mode

Intuos, Intuos Pro, Bamboo, Graphire, etc.
vascorosso
Posts: 2
Joined: Tue 17. Jan 2017, 14:14

Re: Pen does not work properly in wireless mode

Postby vascorosso » Tue 17. Jan 2017, 14:21

PTH-651 (Intuos Pro Medium) on windows 8.1
I confirm that going wireless makes pen unusable with drivers: 6.3.18-3, 6.3.19-3, 6.3.20-3
Last working driver: 6.3.17-3

All working with cable connection

Alexxxd
Posts: 1
Joined: Thu 19. Jan 2017, 15:31

Re: Pen does not work properly in wireless mode

Postby Alexxxd » Thu 19. Jan 2017, 15:41

I have the same problem (latest useable driver 6.3.17-3 with Intuos Pro), but as far as I have seen there are no new features.
Alex

Shogun1111
Posts: 4
Joined: Thu 19. Jan 2017, 18:12

Re: Pen does not work properly in wireless mode

Postby Shogun1111 » Thu 19. Jan 2017, 19:02

Few days ago i switched to new computer and new platform :

OS : Windows 10
MBO : MSI Gaming Pro Carbon
CPU : Kaby Lake I7 7700k

I've try to install last 3 drivers 6.3.18,19 and 20. and in all of them the wireless function is broken. Tablet freezes all the time and then stops working after few minutes. Pressure sensitivity is on-off in photoshop if it works longer than 30 seconds. USB receiver is not compatible with new USB 3.1 and stops working.

I've tried everything...re-installing multiple times, change USB ports but nothing worked. The only solution i found is that i connected USB receiver in old USB 3.0 port and installing old 6.3.15-3 drivers that make wireless function usable.

When are you planing...if you are ever planing....release drivers that actually work and that are checked before they are released ?

How can wireless feature be broken in 3 series of drivers and not working?

atomstitcher
Posts: 4
Joined: Tue 27. Dec 2016, 19:52

Re: Pen does not work properly in wireless mode

Postby atomstitcher » Mon 23. Jan 2017, 02:07

Any word on whether the new 6.3.20-5 drivers solve the wireless issue on Windows?

Radulov
Posts: 3
Joined: Wed 28. Dec 2016, 07:37

Re: Pen does not work properly in wireless mode

Postby Radulov » Mon 23. Jan 2017, 13:32

Yes. With the new 6.3.20-5 drivers, the problem is solved.
http://cdn.wacom.com/u/productsupport/d ... 3.20-5.pdf

andrew1101
Posts: 1
Joined: Tue 24. Jan 2017, 18:00

Re: Pen does not work properly in wireless mode

Postby andrew1101 » Tue 24. Jan 2017, 18:19

The Windows 10 Driver 6.3.20-5 seems to work ok for the most part, but I'm having issues with pressure sensitivity not registering on Photoshop CS6. Via bluetooth, literally every 3-4 pen strokes won't be pressure sensitive and will look like I drew it with a mouse. Via cable, the problem goes away considerably, but the issue still comes up every several strokes. Wondering if anyone is going through the same problem and if there are any fixes? Tried reinstalling drivers, adjusted settings on Pen and Flick options, toggling windows ink, turning off double click, etc. None of these seem to help.

vascorosso
Posts: 2
Joined: Tue 17. Jan 2017, 14:14

Re: Pen does not work properly in wireless mode

Postby vascorosso » Tue 24. Jan 2017, 20:45

The driver 6.3.20-5 fixes the wireless connectivity problem (not related to this thread). E.g. frequent tablet disconnections (Windows 10).
The problem of pen unusable wireless with windows 8.1 is still there.

mjelenov
Posts: 4
Joined: Tue 27. Dec 2016, 14:12

Re: Pen does not work properly in wireless mode

Postby mjelenov » Tue 24. Jan 2017, 21:56

It seems the new driver works well enough for me. I had to install it twice (including deleting all files left after uninstalling the older one) and it wasn't working well first few minutes, but now everything is OK when I'm using Illustrator, Photoshop and InDesign (I am not using anything else yet). The problem persists in Internet Browser and other programs but I guess I can live with that. My OS is Windows 8.1 by the way.

wacom1
Posts: 741
Joined: Tue 29. Nov 2016, 09:46

Re: Pen does not work properly in wireless mode

Postby wacom1 » Wed 25. Jan 2017, 08:03

For intermittent pressure in mostly older versions of Photoshop under Windows we recommend turning off the 'use Windows Ink' option in the tablet driver, then restart PS.

mjelenov
Posts: 4
Joined: Tue 27. Dec 2016, 14:12

Re: Pen does not work properly in wireless mode

Postby mjelenov » Thu 2. Feb 2017, 12:28

The pen started responding properly after turning off the Windows Ink but pressure is completely off in Photoshop (CC 2015).


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