Wacom Customer Support page: https://support.wacom.com/
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667
Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946
Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888
Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1
Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667
Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946
Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888
Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1
Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c
Intous Pro 2017 (PTH-660) Bluetooth lag
Re: Intous Pro 2017 (PTH-660) Bluetooth lag
Are we going to receive answer from Wacom this year?
Re: Intous Pro 2017 (PTH-660) Bluetooth lag
darius wrote:Are we going to receive answer from Wacom this year?
Apparently not.
Another Intuos Pro M (pth-660) user here with the same problem (among many others like the problematic drivers and difficulty in establishing bluetooth connection with ease). I didn't expect this sort of behavior from Wacom, a lot of users face so many weird issues and that too after paying a hefty prremium for these devices.
I wonder which business model are they following?
Re: Intous Pro 2017 (PTH-660) Bluetooth lag
The driver has a setting (under options) for 'tablet brightness', which refers to all tablet LEDs including corner marks. We recommend not to turn off the LEDs completely, otherwise you don't see it switched On/Off or pairing. - I have no info about Bluetooth connection interference from other devices. Be aware that BT and Wifi operate on 2.4GHz band and USB3 ports can send interference on the same frequency. With more interfering devices the signal quality is reduced and the driver may need to filter more 'bad' data packages. Best option is avoiding such interferences.
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Pixelkobold
- Posts: 3
- Joined: Mon 19. Feb 2018, 12:25
Re: Intous Pro 2017 (PTH-660) Bluetooth lag
Same Problem here since I have that PTH-660
I wrote with Wacom support several times and did try every hint they provided to me.
But to no avail, using bluetooth is sluggish (on three completely different PCs) only USB connection does function perfectly.
Its really annoying, paying so much money for a device which does not function properly as it should.
I wrote with Wacom support several times and did try every hint they provided to me.
But to no avail, using bluetooth is sluggish (on three completely different PCs) only USB connection does function perfectly.
Its really annoying, paying so much money for a device which does not function properly as it should.
Re: Intous Pro 2017 (PTH-660) Bluetooth lag
I have same issue. I bought this tablet because of ability to work wireless but via bluetooth cursor is moving slowly, it's lagging both on my Macbook Pro 2017 and on Microsoft Surface Pro 2017 with Windows 10. Works fine with cord USB connection only.
Re: Intous Pro 2017 (PTH-660) Bluetooth lag
Unfortunately, there are many reasons why you may experience lag. I also use a PTH-660 for daily work and I can use Bluetooth without lag. My desk is fairly clear as I have no other devices that can cause inference nearby and I have Touch disabled as I don't use it.
Check for the tips here as well - https://www.wacom.com/en-de/support?gui ... 1c5ac919c9
Check for the tips here as well - https://www.wacom.com/en-de/support?gui ... 1c5ac919c9
Re: Intous Pro 2017 (PTH-660) Bluetooth lag
Hi, I was getting the lag issue with the Intous pro Medium after I enabled the bluetooth on a new iMac 27. Everything up to date (drivers, os etc). I managed to fix the issue by switching off the bluetooth mouse. The Intous now functions normally, looks like it was to pointing devices trying to communicate and compete for moving the cursor, even though one was completely still.