Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Intos moves pointer without touching, clicking...

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Crypticvalkyrie
Posts: 1
Joined: Sun 30. Jul 2017, 22:16

Intos moves pointer without touching, clicking...

Postby Crypticvalkyrie » Sun 30. Jul 2017, 22:26

A few days ago, my tablet started moving the mouse pointer on its own, vigorously. Similar to quickly shaking and jerking if a mouse. It's doing this without anything touching it, as well as clicking everything.
I've tried restarting, most of the time it doesn't work. And if it does, it's short term.
I've tried deleting the driver and downloading it again.
And Turning the driver of and on used to fix it, temporarily, but not so much anymore.

May I please ask for help on fixing this?
Thank you in advance!

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Intos moves pointer without touching, clicking...

Postby wacom4 » Mon 31. Jul 2017, 08:06

What does the diagnostics show?
Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE.
When the pen is not moved - do the coordinates change?
How about the eraser side of the pen (if available)?

Do you have other pens/tablets of the same type which you could use to cross-check?
I suspect a defective pen or tablet.


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