Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
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Intos moves pointer without touching, clicking...

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Crypticvalkyrie
Posts: 1
Joined: Sun 30. Jul 2017, 22:16

Intos moves pointer without touching, clicking...

Postby Crypticvalkyrie » Sun 30. Jul 2017, 22:26

A few days ago, my tablet started moving the mouse pointer on its own, vigorously. Similar to quickly shaking and jerking if a mouse. It's doing this without anything touching it, as well as clicking everything.
I've tried restarting, most of the time it doesn't work. And if it does, it's short term.
I've tried deleting the driver and downloading it again.
And Turning the driver of and on used to fix it, temporarily, but not so much anymore.

May I please ask for help on fixing this?
Thank you in advance!

wacom4
Posts: 142
Joined: Tue 29. Nov 2016, 09:49

Re: Intos moves pointer without touching, clicking...

Postby wacom4 » Mon 31. Jul 2017, 08:06

What does the diagnostics show?
Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE.
When the pen is not moved - do the coordinates change?
How about the eraser side of the pen (if available)?

Do you have other pens/tablets of the same type which you could use to cross-check?
I suspect a defective pen or tablet.


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