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software download problem

Intuos, Intuos Pro, Bamboo, Graphire, etc.
tat2919
Posts: 1
Joined: Wed 28. Dec 2016, 12:31

software download problem

Postby tat2919 » Wed 28. Dec 2016, 12:44

Hello, after many problems gaining access to the wacom website to register Intuos draw I managed to register it. I tried to download the free software but nothing worked so I tried again but still no download. Now I am left with a tablet that is still unable to use after 4 days. In my account there shows zero downloads left and a license key but I still have no software.

I am using it on macbook, so how do I get the free software now please?

wacom4
Posts: 174
Joined: Tue 29. Nov 2016, 09:49

Re: software download problem

Postby wacom4 » Wed 28. Dec 2016, 14:42

We apologize for the issues with the software download in the moment.
There are a lot more requests for the bundle software and the registration in general than we anticipated and thus our servers are not capable of handling all requests in a timely manner.

I have contacted you directly with advice on how to go further.

@all other customers with download issues: Please be patient.
We are working on getting the system running faster already.
And the support team (http://www.wacom.com/support/contact-support) is trying to help all customers with this issues.


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