Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Windows 10 edge lag issue

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Farmfield
Posts: 1
Joined: Thu 10. Aug 2017, 19:37

Windows 10 edge lag issue

Postby Farmfield » Thu 10. Aug 2017, 21:43

So after running Linux for a couple of months, I'm back in Windows for some work and suddenly I get this issue, a serious lag on the right and left edges of my dual monitor setup - and it's the exact same on the far right side of the second monitor som here, the left side of my first monitor. I really had no issues with this before, it's completely new. I'm running a pretty new Windows Insider build, though, so worst case scenario, it's something in that.

What I tested so far: Disabling Windows Ink, disabling Windows Touch services, testing older Wacom drivers, testing running one monitor, testing older Nvidia drivers, running the processes on higher priority, etc, but whatever I do there's no difference, I get this lag by the edges. Has anyone seen this kinda crap before? So annoying, and makes me miss Linux like crazy.

https://vimeo.com/229194384/a8addebacb

Note: I get it doesn't look very bad in the video, but it's bad, the pointer either lags/stops and/or does this weird swirly thing - it's so [hefty expletive] annoying.

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