Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Problem connecting Bamboo Slate with Windows 10

Intuos, Intuos Pro, Bamboo, Graphire, etc.
jongeluijs
Posts: 2
Joined: Tue 15. Aug 2017, 19:18

Problem connecting Bamboo Slate with Windows 10

Postby jongeluijs » Tue 15. Aug 2017, 19:35

I bought a Bamboo Slate and want to use it connected to my desktop (Windows 10).
I have problems getting it connected. I installed the latest driver: Windows 6.3.23-1, but it does not recognized the Bamboo Slate when I connect it.
The Wacom Inkspace App for windows suggest that it should be possible, because the wizard wants me to connect my device through USB, but does not recognize.
Am I missing something here?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Problem connecting Bamboo Slate with Windows 10

Postby wacom1 » Wed 16. Aug 2017, 07:02

Bamboo Slate may not be the right device for you. It is not a regular graphics tablet for Windows. The USB connector is only for charging the battery. - The Inkspace App on these devices allows to transfer the notes created on the Slate to your mobile device over Bluetooth and then from there to the Wacom Inkspace Cloud. There is is accessible from any browser and any device. - The Inkspace App for Windows expects an Intuos Pro 2017 tablet model. With the next version of the Inkspace App for Windows (or OSX) you can pair the Bamboo Slate over Bluetooth BLE to a desktop computer and then transfer Slate notes directly to the desktop machine.

jongeluijs
Posts: 2
Joined: Tue 15. Aug 2017, 19:18

Re: Problem connecting Bamboo Slate with Windows 10

Postby jongeluijs » Wed 16. Aug 2017, 18:02

Thanks for the clarification. Is there already an indication when the next version will become available?


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