Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Click Select using Pages on Mac

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Rockfax
Posts: 12
Joined: Fri 3. Mar 2017, 10:04

Click Select using Pages on Mac

Postby Rockfax » Wed 30. Aug 2017, 09:14

When trying to select text in Pages (and other Apple Apps like Numbers and Keynote), I have to hold down Shift in order to select otherwise it drops the selection before I can edit. This doesn't happen with other mice (mouses).

Is this a feature or a bug? If the former then it is annoying.

franque
Posts: 1
Joined: Mon 15. May 2017, 16:57

Re: Click Select using Pages on Mac

Postby franque » Sat 9. Sep 2017, 10:16

I think it's a bug, I have the same problem when I try to select text in Pages.
To need to hold down Shift without dropping the selection I found out by coincidence.

wacom4
Posts: 74
Joined: Tue 29. Nov 2016, 09:49

Re: Click Select using Pages on Mac

Postby wacom4 » Mon 11. Sep 2017, 07:45

This is a known issue in Pages - and some other Apple software.
Unless Apple changes their way of handling pen input (currently the apps react to too many "events"), Wacom cannot help.

Rockfax
Posts: 12
Joined: Fri 3. Mar 2017, 10:04

Re: Click Select using Pages on Mac

Postby Rockfax » Mon 11. Sep 2017, 08:06

This is a known issue in Pages - and some other Apple software.
Unless Apple changes their way of handling pen input (currently the apps react to too many "events"), Wacom cannot help.


This isn't the first time I have heard this response from Wacom. Similar replies were given to the accidental double-click issue (which still isn't solved BTW despite your latest update release notes claiming it is).

Are you going to start telling people before they buy a Wacom that it won't function properly with the current Apple OS?


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