Wacom Drivers
March 2018: Updated drivers released version 6.3.29-6 for Win and Mac, supporting the new Cintiq Pro 24/32 products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers


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Registration
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Problem connecting Intuos Pro Paper via USB

Intuos, Intuos Pro, Bamboo, Graphire, etc.
sz3rm13rz
Posts: 2
Joined: Fri 1. Sep 2017, 22:47

Problem connecting Intuos Pro Paper via USB

Postby sz3rm13rz » Fri 1. Sep 2017, 22:53

Hi,

I just bought my wife a nice new Intuos Pro Paper Medium, unboxed it, and neither of us can get Inkspace to add it as a device.

Tried reinstalling drivers, the application, searched this forum, search the Internet using Google for a solution.

Has this Intuos purchase been a big waste of money? I've seen on this forum there are others who have the same problem. And a history of problems connecting Wacom tablets and driver issues.

I purchased from the Wacom website. Has anyone requested a refund? Yet?

Matt

sz3rm13rz
Posts: 2
Joined: Fri 1. Sep 2017, 22:47

Intuos Paper Pro USB device not found

Postby sz3rm13rz » Sat 2. Sep 2017, 05:01

Hi,

I bought my wife a new Wacom Intuos Paper Pro Medium and cannot get our MacBook Pro with OS X to find the device.

Installed the latest driver, restart, later a reinstall, but no matter what can't get the software to recognise the tablet over USB.

I saw other had this same problem but not solutions.

Can no one get Wacom Intuos Paper Pro Medium to work with OS X?

Matt

wacom4
Posts: 104
Joined: Tue 29. Nov 2016, 09:49

Re: Problem connecting Intuos Pro Paper via USB

Postby wacom4 » Mon 4. Sep 2017, 14:16

Does the tablet work in general?
Did you update the driver to the latest version?
Did you update the Intuos Pro Firmware to the latest version?

wacom4
Posts: 104
Joined: Tue 29. Nov 2016, 09:49

Re: Problem connecting Intuos Pro Paper via USB

Postby wacom4 » Tue 5. Sep 2017, 13:36

Here are the steps to connect:
Inkspace will setup a device to connect. If does not see a connected device it will ask you to connect one.

Connecting to Bluetooth: Even if the customer is already connected to Bluetooth, Inkspace will require a re-pair. Turn power button on by holding the power button for 2 or more seconds.

To enter pairing mode, press and hold the center button for 3 seconds. Then press connect.

Inkspace will then search for the tablet

Once Inkspace finds the device, press the center button once to confirm.

Pairing is finished, if you have a USB cable connected instead using BT, you will be brought straight to this page, choose your orientation.

Set up is now finished


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