Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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Photoshop brush lag in WIn 10

Intuos, Intuos Pro, Bamboo, Graphire, etc.
sungbilly
Posts: 4
Joined: Mon 4. Sep 2017, 03:38

Photoshop brush lag in WIn 10

Postby sungbilly » Mon 4. Sep 2017, 04:28

I bought the intuos pro M paper edition recently, and always brush lag when I m painting with photoshop in my dell laptop inspiron 15.
There is no such problem in my desktop win 7, and also fine with intuos 3 in my laptop and desktop before.

I tried lots of method to fix it, window ink, double click distance, turn off the service, adjust the photoshop's preference, re-install wacom driver.
All of them can't fix it, can anyone help??

wacom4
Posts: 74
Joined: Tue 29. Nov 2016, 09:49

Re: Photoshop brush lag in WIn 10

Postby wacom4 » Mon 4. Sep 2017, 14:06

Which driver are you using? We just released a new one on http://www.wacom.com/support/product-support/drivers.
How is the tablet connected? Cable or Bluetooth?
What is the CPU and RAM load of the PC when this happens?

sungbilly
Posts: 4
Joined: Mon 4. Sep 2017, 03:38

Re: Photoshop brush lag in WIn 10

Postby sungbilly » Mon 4. Sep 2017, 14:57

I m using the latest driver 6.3.24-2, also tried the previous one 6.3.23-1 as well.
I m working with laptop Dell Inspiron 7566, i7 6700HQ@2.6GHz, 16 GB Ram. With cable connect.

sungbilly
Posts: 4
Joined: Mon 4. Sep 2017, 03:38

Re: Photoshop brush lag in WIn 10

Postby sungbilly » Tue 5. Sep 2017, 17:00

So....will wacom help?

wacom4
Posts: 74
Joined: Tue 29. Nov 2016, 09:49

Re: Photoshop brush lag in WIn 10

Postby wacom4 » Wed 6. Sep 2017, 13:14

Please note that the main aim of this forum is for "users help users".
When we have time we will try to help as good as possible. In case you have an urgent support need, please use http://www.wacom.com/support/contact-support.

The only known lag issue with Photoshop is on macOS as per our knowledge.

sungbilly
Posts: 4
Joined: Mon 4. Sep 2017, 03:38

Re: Photoshop brush lag in WIn 10

Postby sungbilly » Wed 6. Sep 2017, 18:54

Thats wonderful, and very helpful. Very good.
by the way, just try google search and youtube, you'll see how many issues about brush lag in window.


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