Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

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Transfer settings to updated applications?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 2
Joined: Mon 4. Sep 2017, 16:42

Transfer settings to updated applications?

Postby Lancedboyle » Mon 4. Sep 2017, 16:46

Is there a way to have my wacom settings for, say, Photoshop 2015 transfer to photoshop 2017 after I upgrade? I don't want to have to redo all my wacom settings for each of my upgraded adobe applications.

Posts: 12
Joined: Thu 31. Aug 2017, 13:54

Re: Transfer settings to updated applications?

Postby OCDnibwear » Sat 9. Sep 2017, 12:06

This question perhaps is best asked with Adobe support as it is possibly related to Adobe products as opposed to Wacom.
Tablet: Wacom Intuos Pro Large (2017 "Paper Edition")

Code: Select all

Bus 003 Device 006: ID 056a:0358 Wacom Co., Ltd PTH-860 [Intuos Pro (L)]

OS: Archlinux x86_64

Posts: 74
Joined: Tue 29. Nov 2016, 09:49

Re: Transfer settings to updated applications?

Postby wacom4 » Mon 11. Sep 2017, 07:30

This is a good proposal for the driver.
I know that this was in discussion a while ago, but need to check with the driver team on the current status.

Posts: 2
Joined: Mon 4. Sep 2017, 16:42

Re: Transfer settings to updated applications?

Postby Lancedboyle » Thu 14. Sep 2017, 17:46

It has to do with the naming of the application. Most apps keep the same name even when they get updated, but with Adobe they keep adding CC and the year. So if I spend a few hours getting my wacom tablet all set up for photoshop cc 2017 and then update the program next year to photoshop cc 2018 I can't copy my 2017 settings to the 2018 application. I need to go spend another hour reconfiguring all the settings for the tablet, pen and touch gestures for 2018. I've don't this more than once and it's a pain in the ass.

One thing I'm trying now is renaming the photoshop app to just photoshop cc and seeing if that is going to work, but I have a feeling that there is an underlying nomenclature that will differentiate the 2017 and 2018 versions. We'll see. In the meantime it would be nice to be able to copy settings for one app and paste them into another.

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