Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

My buttons arent working

Intuos, Intuos Pro, Bamboo, Graphire, etc.
LouisaLib
Posts: 1
Joined: Tue 5. Sep 2017, 13:15

My buttons arent working

Postby LouisaLib » Tue 5. Sep 2017, 13:28

There's probably a simple fix but I'm useless

I started working with my tablet yesterday with no problems and suddenly one of the two buttons on my stylus started performing a different task? Instead of it moving the page when I press it it is now coming up with the brush features like the other button, thought it would fix by disconnecting, closing Photoshop and restarting my laptop but that hasn't worked and I've now discovered that the buttons on my tablet (intuos draw) aren't working at all.

They aren't serious problems as I used to work without them but as I've gotten used to using them it's become incredibly frustrating and more time consuming to get stuff done. Any one know how to fix this please?

wacom5
Posts: 228
Joined: Tue 8. Aug 2017, 14:35

Re: My buttons arent working

Postby wacom5 » Wed 6. Sep 2017, 13:33

Please open the Wacom tablet properties on your computer.
Navigate to the pen tab at the top. There you can change your button properties and which function is linked to each button.

If you recently have downloaded a new driver but did not restart your computer yet, please do it.


Return to “Pen Tablets”