Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wacomo Intuos Pro L is a toy or tool (model 2017)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
qwertydrone1
Posts: 1
Joined: Fri 8. Sep 2017, 22:36

Wacomo Intuos Pro L is a toy or tool (model 2017)

Postby qwertydrone1 » Fri 8. Sep 2017, 22:48

Plastic, on work area, has deformated after 1,5 month in PTH-860N. I have also the old (PTH-851) model and there is any deformation at all.(2 years of work). Any sugestion Wacom?

wacom4
Posts: 74
Joined: Tue 29. Nov 2016, 09:49

Re: Wacomo Intuos Pro L is a toy or tool (model 2017)

Postby wacom4 » Mon 11. Sep 2017, 07:49

We are currently handling your case in CAS-724841-X3R2S0.
Please ensure that mails from *@wacom.com reach your inbox.

You can help us be sending a response to our automatic mail with pictures showing the issue. Thanks.


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