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Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Bamboo Spark, Bamboo Slate, Bamboo Folio
koukgi
Posts: 3
Joined: Tue 21. Apr 2020, 18:10

Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Postby koukgi » Mon 11. Jan 2021, 22:10

The subject says it all.

Environment inkspace 2.7.4 Windows 10 latest updates

It sticks at Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Furthermore if I try to login from the inkspace software it does a weird loop and never finishes. The settings windows says 'Logout' after that but it does not strike me with confidence.

What's going on?

Any help idea is much appreciated.
Regards

chrisL
Posts: 2
Joined: Wed 17. Mar 2021, 09:34

Re: Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Postby chrisL » Wed 17. Mar 2021, 10:46

Hello Everyone,

I have exactly the same issue.
Is there any solution to this ?

Thanks a lot for your help,

Chris

wacom4
Posts: 180
Joined: Tue 29. Nov 2016, 09:49

Re: Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Postby wacom4 » Wed 17. Mar 2021, 15:57

Can this be a setting with the default browser your system is using?
We have seen issues with restrictive cookie settings and the login to WacomID resources.

In general: This is probably better discussed in depth with your regional support team. This allows us to discuss your specific setup in private.
http://www.wacom.com/support/contact-support

chrisL
Posts: 2
Joined: Wed 17. Mar 2021, 09:34

Re: Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Postby chrisL » Wed 17. Mar 2021, 16:29

Hi Wacom4,

Thanks a lot for the feedback :)
I am using the desktop application that I downloaded from Microsoft store.
I do not use the browser.
My OS is Windows 10.
My default browser is Chrome.

I will contact the local support team.
Thanks !

Chris


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