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Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Bamboo Spark, Bamboo Slate, Bamboo Folio
comingnine
Posts: 6
Joined: Wed 30. Nov 2022, 13:06

Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby comingnine » Wed 30. Nov 2022, 13:17

Hi all, I am using latest Inkspace on iOS 16.1 (iPad Pro 2017 12.9 inch) to sync from Bamboo Slate A4. The Inkspace on iOS frequently quits unexpectedly, especially when I am viewing or combining or splitting. Moreover, the Inkspace on iOS frequently add duplicate pages, some times up to around five duplicate pages. Could you help to suggest the reason and the workaround of these annoying issues ? If these issues can be fixed, the experience would be much better.
Best,
Nine

wacom5
Posts: 1626
Joined: Tue 8. Aug 2017, 14:35

Re: Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby wacom5 » Thu 1. Dec 2022, 08:54

Hello Nine,

Thanks for your post. We have seen one other customer report something similar to what you are experiencing with issue (1) but the dev team has not been successful in replicating yet.
For (2), this is the first I hear about it and it may or not be related. The duplicate page may be coming from the Smartpad.
Would you mind contacting our support team so we can collect more details and report to the Inkspace Dev team?
https://support.wacom.com/hc/en-us/requests/new
Thank you in advance.
Need immediate help? Contact our Support: https://support.wacom.com

comingnine
Posts: 6
Joined: Wed 30. Nov 2022, 13:06

Re: Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby comingnine » Sat 3. Dec 2022, 11:03

> Would you mind contacting our support team so we can collect more details and report to the Inkspace Dev team?

I have contacted your support team on issues (1) and (2) by separate tickets. I have received reply on issue (1) and replied with multiple screen recordings. Looking forward to any progress or fix.

> For (2), this is the first I hear about it and it may or not be related. The duplicate page may be coming from the Smartpad.

What could I do in the mean time ? Is there new firmware for Bamboo Slate A4 ? The firmware version on mine is "b160929a-b160923a", which indicates old firmware from 2016.

comingnine
Posts: 6
Joined: Wed 30. Nov 2022, 13:06

Re: Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby comingnine » Sun 4. Dec 2022, 07:48

Hello, I have received another reply on issue (1) that the issue is reported to dev team and that the issue is probably due to temporary service adjustment. However, I am having this issue so frequently that the reason being temporary service adjustment is both doubtful and hopeless for me. I have sent another two screen recordings from today where Inkspace on iOS16 quit unexpectedly three times in five minutes both in live mode and non-live mode. I hope there can be a working fix rather than the temporary service adjustment statement.
Best,

wacom5
Posts: 1626
Joined: Tue 8. Aug 2017, 14:35

Re: Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby wacom5 » Mon 5. Dec 2022, 08:32

Hello Nine,

Unfortunately without being able to replicate, it is hard to find the root cause of the issue and address it.
There is no recent firmware release for the Slate nor anything in the pipeline as far as I can tell.

Would you mind sharing your ticket numbers? I'd like to have a closer look at all the information so far.
Need immediate help? Contact our Support: https://support.wacom.com

comingnine
Posts: 6
Joined: Wed 30. Nov 2022, 13:06

Re: Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby comingnine » Mon 5. Dec 2022, 09:02

My ticket number is CAS-1413998 according to the email title. Please let me know if there is any more information that would be useful for replication and diagnosis.

> There is no recent firmware release for the Slate nor anything in the pipeline as far as I can tell.

Thank you for the information.

comingnine
Posts: 6
Joined: Wed 30. Nov 2022, 13:06

Re: Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby comingnine » Fri 9. Dec 2022, 05:54

> Would you mind sharing your ticket numbers? I'd like to have a closer look at all the information so far.

Could you help to update the status :D Many thanks !

wacom5
Posts: 1626
Joined: Tue 8. Aug 2017, 14:35

Re: Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby wacom5 » Mon 19. Dec 2022, 07:57

Apologies. The issue is still being investigated by the devs. I has not been possible to efficiently reproduce the issue and identify the problem.
Need immediate help? Contact our Support: https://support.wacom.com

comingnine
Posts: 6
Joined: Wed 30. Nov 2022, 13:06

Re: Inkspace on iOS 16.1 (1) frequently quits unexpectedly (2) frequently adds duplicate pages.

Postby comingnine » Tue 20. Dec 2022, 11:19

Thanks. That irreproducibility is bad news for me to know.


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