Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Bamboo Slate Small

Bamboo Spark, Bamboo Slate, Bamboo Folio
marucs
Posts: 3
Joined: Mon 20. Nov 2017, 20:10

Bamboo Slate Small

Postby marucs » Mon 20. Nov 2017, 20:38

Hi,
I was using my Bamboo Slate A5 on an Android device finely. I tried to pair it on a new device and when paired went on to try it out but it was not working.

Now I am trying to pair the pad on my other device and during the pairing process when asked to turn on the Smart Pad, it turns on OK (green led on) then when asked to hold pad's button for 6 seconds, Pad's green LED turns off and does not turn blue and therefore pairing process is not successful.

I have tried hard reset using a paperclip in the small little hole near the usb charging port and after 3 seconds charging led flashes orange and green LED lights, however when I try pairing the Pad with my device the same happens and no pairing is established.

It seems like there is a firmware corruption problem in the pad. Can I update the firmware via Windows computer and where can I find the firmware or what can I do to get the Bamboo Slate working again?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Bamboo Slate Small

Postby wacom1 » Tue 21. Nov 2017, 07:24

If it doesn't pair anymore (when using the Bamboo Paper or Inkspace App), something is wrong in hardware. Contact Wacom support in your region to get this resolved.

marucs
Posts: 3
Joined: Mon 20. Nov 2017, 20:10

Re: Bamboo Slate Small

Postby marucs » Tue 21. Nov 2017, 13:32

I am currently in Malta. There is no support office here!
This is obviously a software problem in the Slate as the Slate was working perfectly when connected to a different Android Phone and only stopped connecting when I tried to connect it to a different phone. Isn't there another way to get this fixed?


Return to “Smartpads”