Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Bamboo Slate Small

Bamboo Spark, Bamboo Slate, Bamboo Folio
marucs
Posts: 3
Joined: Mon 20. Nov 2017, 20:10

Bamboo Slate Small

Postby marucs » Mon 20. Nov 2017, 20:38

Hi,
I was using my Bamboo Slate A5 on an Android device finely. I tried to pair it on a new device and when paired went on to try it out but it was not working.

Now I am trying to pair the pad on my other device and during the pairing process when asked to turn on the Smart Pad, it turns on OK (green led on) then when asked to hold pad's button for 6 seconds, Pad's green LED turns off and does not turn blue and therefore pairing process is not successful.

I have tried hard reset using a paperclip in the small little hole near the usb charging port and after 3 seconds charging led flashes orange and green LED lights, however when I try pairing the Pad with my device the same happens and no pairing is established.

It seems like there is a firmware corruption problem in the pad. Can I update the firmware via Windows computer and where can I find the firmware or what can I do to get the Bamboo Slate working again?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Bamboo Slate Small

Postby wacom1 » Tue 21. Nov 2017, 07:24

If it doesn't pair anymore (when using the Bamboo Paper or Inkspace App), something is wrong in hardware. Contact Wacom support in your region to get this resolved.

marucs
Posts: 3
Joined: Mon 20. Nov 2017, 20:10

Re: Bamboo Slate Small

Postby marucs » Tue 21. Nov 2017, 13:32

I am currently in Malta. There is no support office here!
This is obviously a software problem in the Slate as the Slate was working perfectly when connected to a different Android Phone and only stopped connecting when I tried to connect it to a different phone. Isn't there another way to get this fixed?


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