Wacom Drivers
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Slate Bluetooth pairing can't be initiated

Bamboo Spark, Bamboo Slate, Bamboo Folio
Posts: 1
Joined: Thu 14. Dec 2017, 07:23

Slate Bluetooth pairing can't be initiated

Postby jonathany70 » Thu 14. Dec 2017, 07:29

Hi, my Slate has been fine for a year, but today it won't sync with my phone. When I try to re-pair/register with Inkspace, I follow the steps:
1. Turn on the slate (steady green light shown)
2. In Inkspace, connect the device
3. Press and hold the button on the slate for about 6 seconds until the blue light comes on and blinks - At this point the slate turns off after holding the button for 3 seconds, but nothing else happens after continuing to hold down the button. Also, at this point it won't turn on either unless I simultaneously hold in the reset button

Any ideas

Posts: 684
Joined: Tue 29. Nov 2016, 09:46

Re: Slate Bluetooth pairing can't be initiated

Postby wacom1 » Thu 14. Dec 2017, 13:01

This seems to be some fault in the hardware. Contact technical support for handling repair in your area.

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