DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver will be released early this week. Keep an eye out in the Wacom Desktop Center for the update notice. However, a new Mac OS security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946


Wacom Drivers:
June 2018: New drivers released version 6.3.30 for Win and 6.3.30 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Slate Bluetooth pairing can't be initiated

Bamboo Spark, Bamboo Slate, Bamboo Folio
jonathany70
Posts: 4
Joined: Thu 14. Dec 2017, 07:23

Slate Bluetooth pairing can't be initiated

Postby jonathany70 » Thu 14. Dec 2017, 07:29

Hi, my Slate has been fine for a year, but today it won't sync with my phone. When I try to re-pair/register with Inkspace, I follow the steps:
1. Turn on the slate (steady green light shown)
2. In Inkspace, connect the device
3. Press and hold the button on the slate for about 6 seconds until the blue light comes on and blinks - At this point the slate turns off after holding the button for 3 seconds, but nothing else happens after continuing to hold down the button. Also, at this point it won't turn on either unless I simultaneously hold in the reset button

Any ideas

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Slate Bluetooth pairing can't be initiated

Postby wacom1 » Thu 14. Dec 2017, 13:01

This seems to be some fault in the hardware. Contact technical support for handling repair in your area.

jonathany70
Posts: 4
Joined: Thu 14. Dec 2017, 07:23

Re: Slate Bluetooth pairing can't be initiated

Postby jonathany70 » Fri 19. Jan 2018, 12:33

FYI I finally got a replacement device from Wacom (all be it a few issues with shipping etc)


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