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Slate Bluetooth pairing can't be initiated

Posted: Thu 14. Dec 2017, 07:29
by jonathany70
Hi, my Slate has been fine for a year, but today it won't sync with my phone. When I try to re-pair/register with Inkspace, I follow the steps:
1. Turn on the slate (steady green light shown)
2. In Inkspace, connect the device
3. Press and hold the button on the slate for about 6 seconds until the blue light comes on and blinks - At this point the slate turns off after holding the button for 3 seconds, but nothing else happens after continuing to hold down the button. Also, at this point it won't turn on either unless I simultaneously hold in the reset button

Any ideas

Re: Slate Bluetooth pairing can't be initiated

Posted: Thu 14. Dec 2017, 13:01
by wacom1
This seems to be some fault in the hardware. Contact technical support for handling repair in your area.

Re: Slate Bluetooth pairing can't be initiated

Posted: Fri 19. Jan 2018, 12:33
by jonathany70
FYI I finally got a replacement device from Wacom (all be it a few issues with shipping etc)