Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Slate Bluetooth pairing can't be initiated

Bamboo Spark, Bamboo Slate, Bamboo Folio
jonathany70
Posts: 4
Joined: Thu 14. Dec 2017, 07:23

Slate Bluetooth pairing can't be initiated

Postby jonathany70 » Thu 14. Dec 2017, 07:29

Hi, my Slate has been fine for a year, but today it won't sync with my phone. When I try to re-pair/register with Inkspace, I follow the steps:
1. Turn on the slate (steady green light shown)
2. In Inkspace, connect the device
3. Press and hold the button on the slate for about 6 seconds until the blue light comes on and blinks - At this point the slate turns off after holding the button for 3 seconds, but nothing else happens after continuing to hold down the button. Also, at this point it won't turn on either unless I simultaneously hold in the reset button

Any ideas

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Slate Bluetooth pairing can't be initiated

Postby wacom1 » Thu 14. Dec 2017, 13:01

This seems to be some fault in the hardware. Contact technical support for handling repair in your area.

jonathany70
Posts: 4
Joined: Thu 14. Dec 2017, 07:23

Re: Slate Bluetooth pairing can't be initiated

Postby jonathany70 » Fri 19. Jan 2018, 12:33

FYI I finally got a replacement device from Wacom (all be it a few issues with shipping etc)


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