Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Bamboo Folio sleep mode

Bamboo Spark, Bamboo Slate, Bamboo Folio
IanCummings
Posts: 1
Joined: Tue 20. Mar 2018, 13:19

Bamboo Folio sleep mode

Postby IanCummings » Tue 20. Mar 2018, 13:29

Hello,

I bought a Bamboo Folio. Now I have the following problem: Every time I don't write for more than 15 minutes in a meeting on the Folio, it goes into sleep mode. When I wake it up by pressing the button, it synchronizes directly and I have to start a new page. What am I doing wrong?

Thank you in advance.
Ian

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Bamboo Folio sleep mode

Postby wacom1 » Tue 20. Mar 2018, 17:31

Pressing the button should always start a new page, it is designed like this. That happens also when you wake it up from sleep. - The software allows to combine pages into a single document, if desired.


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