Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
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Spark synced and then all pages disappeared

Bamboo Spark, Bamboo Slate, Bamboo Folio
ecpilkington
Posts: 1
Joined: Fri 14. Sep 2018, 13:44

Spark synced and then all pages disappeared

Postby ecpilkington » Fri 14. Sep 2018, 13:51

Hi all
I have a Bamboo Spark. I synced the spark to the app. I saw the pages in the app and tried to turn them to text (ink to text (operation failed).
Nothing happened, and then it asked me to login.
I had to reset my password.
After I logged in, all the new pages were missing.
Can I get the pages back?
Are they still on my Spark somewhere?
Is there a workaround or hack to retrieve them?
Please help - it was 30 pages worth of notes!!!

Liz

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Spark synced and then all pages disappeared

Postby wacom5 » Mon 17. Sep 2018, 13:04

Unfortunately, once the notes are transferred to the Application, they are no longer stored in the Bamboo Spark's memory. Are you sure you changed your password or did you create a new account? Can you explain in the details the steps you took. I would also need to know your Operating system and App version.


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