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Spark synced and then all pages disappeared

Bamboo Spark, Bamboo Slate, Bamboo Folio
ecpilkington
Posts: 1
Joined: Fri 14. Sep 2018, 13:44

Spark synced and then all pages disappeared

Postby ecpilkington » Fri 14. Sep 2018, 13:51

Hi all
I have a Bamboo Spark. I synced the spark to the app. I saw the pages in the app and tried to turn them to text (ink to text (operation failed).
Nothing happened, and then it asked me to login.
I had to reset my password.
After I logged in, all the new pages were missing.
Can I get the pages back?
Are they still on my Spark somewhere?
Is there a workaround or hack to retrieve them?
Please help - it was 30 pages worth of notes!!!

Liz

wacom5
Posts: 1102
Joined: Tue 8. Aug 2017, 14:35

Re: Spark synced and then all pages disappeared

Postby wacom5 » Mon 17. Sep 2018, 13:04

Unfortunately, once the notes are transferred to the Application, they are no longer stored in the Bamboo Spark's memory. Are you sure you changed your password or did you create a new account? Can you explain in the details the steps you took. I would also need to know your Operating system and App version.
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