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Spark synced and then all pages disappeared

Posted: Fri 14. Sep 2018, 13:51
by ecpilkington
Hi all
I have a Bamboo Spark. I synced the spark to the app. I saw the pages in the app and tried to turn them to text (ink to text (operation failed).
Nothing happened, and then it asked me to login.
I had to reset my password.
After I logged in, all the new pages were missing.
Can I get the pages back?
Are they still on my Spark somewhere?
Is there a workaround or hack to retrieve them?
Please help - it was 30 pages worth of notes!!!

Liz

Re: Spark synced and then all pages disappeared

Posted: Mon 17. Sep 2018, 13:04
by wacom5
Unfortunately, once the notes are transferred to the Application, they are no longer stored in the Bamboo Spark's memory. Are you sure you changed your password or did you create a new account? Can you explain in the details the steps you took. I would also need to know your Operating system and App version.