Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Bamboo Folio - Bamboo react without pen touching

Bamboo Spark, Bamboo Slate, Bamboo Folio
Itexe2B
Posts: 1
Joined: Sun 4. Nov 2018, 17:42

Bamboo Folio - Bamboo react without pen touching

Postby Itexe2B » Sun 4. Nov 2018, 17:55

Hello, sorry for my bad english I'm french on google translation.
That's when I fly over my bamboo with my pen the bamboo is activated yet I do not touch anything. So impossible to write legibly ...
Thank you for your help :'(

I can upload a vidéo on youtube if you want. I contact the telephone support tomorrow to find quickly.

wacom5
Posts: 169
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo Folio - Bamboo react without pen touching

Postby wacom5 » Mon 5. Nov 2018, 09:33

Sounds like your pen has some issue with the nib and the pressure sensor. I have requested someone from the French Customer Support team to contact you.


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