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Bamboo slate cannot sync with Android app

Bamboo Spark, Bamboo Slate, Bamboo Folio
lirolim
Posts: 1
Joined: Wed 8. Jan 2020, 02:16

Bamboo slate cannot sync with Android app

Postby lirolim » Wed 8. Jan 2020, 02:23

Hi, I have had the same problem many times: I pair my bamboo slate with my cellphone and it starts syncing. However, eventually it just stops without having finished transferring the files and I cannot pair it again.

Please help me!

Also, is it possible to sync with Windows notebooks now?

wacom5
Posts: 1370
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo slate cannot sync with Android app

Postby wacom5 » Wed 8. Jan 2020, 09:14

Hi,

Make sure the Bamboo Slate is fully charged. Also, to ensure the best possible connection, remove any source of potential interference by disconnecting any other Bluetooth devices you may have connected and by moving your smartphone and the Bamboo Slate away from Wi-Fi Routers, Speakers, etc. Contact our support if the issue persists.

As for syncing with Windows notebooks, I'm not entirely sure what you mean.
Are you asking if you can export your pages to Windows? If this is your question, the answer is yes. You will need to install the Inkspace App from the Windows store: https://www.microsoft.com/en-us/p/wacom-inkspace-app/9ng5x2820fgx?activetab=pivot:overviewtab
Need immediate help? Contact our Support: https://support.wacom.com


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