News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Bamboo slate cannot sync with Android app

Bamboo Spark, Bamboo Slate, Bamboo Folio
lirolim
Posts: 1
Joined: Wed 8. Jan 2020, 02:16

Bamboo slate cannot sync with Android app

Postby lirolim » Wed 8. Jan 2020, 02:23

Hi, I have had the same problem many times: I pair my bamboo slate with my cellphone and it starts syncing. However, eventually it just stops without having finished transferring the files and I cannot pair it again.

Please help me!

Also, is it possible to sync with Windows notebooks now?

wacom5
Posts: 1243
Joined: Tue 8. Aug 2017, 14:35

Re: Bamboo slate cannot sync with Android app

Postby wacom5 » Wed 8. Jan 2020, 09:14

Hi,

Make sure the Bamboo Slate is fully charged. Also, to ensure the best possible connection, remove any source of potential interference by disconnecting any other Bluetooth devices you may have connected and by moving your smartphone and the Bamboo Slate away from Wi-Fi Routers, Speakers, etc. Contact our support if the issue persists.

As for syncing with Windows notebooks, I'm not entirely sure what you mean.
Are you asking if you can export your pages to Windows? If this is your question, the answer is yes. You will need to install the Inkspace App from the Windows store: https://www.microsoft.com/en-us/p/wacom-inkspace-app/9ng5x2820fgx?activetab=pivot:overviewtab
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Smartpads”