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Windows 10: Cannot work with Bamboo Slate

Bamboo Spark, Bamboo Slate, Bamboo Folio
koukgi
Posts: 2
Joined: Tue 21. Apr 2020, 18:10

Windows 10: Cannot work with Bamboo Slate

Postby koukgi » Tue 21. Apr 2020, 19:00

Hi,

I have Windows 10 and inkspace 2.7.4 from from Microsoft store. The device is not registering properly. Sometimes it is paired with windows but it is never connected. I have to remove it from paired devices Windows/Settings/Bluetooth Devices in order to try again.

I installed wireshark and I can provide the bluetooth communication exchange if that is any help.

The smartpad works because I can connect with inkspace from android. Also I tried tuhi from linux and that worked too.

But for the life of me I cannot make it connect to Windows 10.

Please help.

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Windows 10: Cannot work with Bamboo Slate

Postby wacom5 » Wed 22. Apr 2020, 06:54

Try checking if there is a driver update for the Bluetooth Driver by checking the Windows Device manager. If the issue persists, please check with your computer manufacturer.
Need immediate help? Contact our Support: https://support.wacom.com

koukgi
Posts: 2
Joined: Tue 21. Apr 2020, 18:10

Re: Windows 10: Cannot work with Bamboo Slate

Postby koukgi » Sat 25. Apr 2020, 17:19

I have HP 250 G5 Notebook with the latest drivers.

I tried to download drivers from intel and intel-driver-assistant said that I have the latest 21.80 or something.

I installed the drivers anyway to no avail.

I don't see any BLE services after pairing. Is this the problem? That's why the device does not register?

Vassilis

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: Windows 10: Cannot work with Bamboo Slate

Postby wacom5 » Mon 27. Apr 2020, 08:40

You might have an issue with your Bluetooth card then. Please check with your manufacturer.
Need immediate help? Contact our Support: https://support.wacom.com


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