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No blue light in bamboo slate

Bamboo Spark, Bamboo Slate, Bamboo Folio
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pippobruni
Posts: 1
Joined: Sun 10. Jan 2021, 19:29

No blue light in bamboo slate

Postby pippobruni » Sun 10. Jan 2021, 19:36

After a couple of days of normal use, suddenly I cant pair the bamboo slate anymore with anything.
I turn it on, green light ok. Then I keep the button pressed for 6 seconds, NO blue light, it just turns off.
I tried with different platforms, Ios, android or windows. None can see the bamboo anymore.

Ideas? Any way to hard reset the bamboo slate?

thanks
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wacom5
Posts: 1297
Joined: Tue 8. Aug 2017, 14:35

Re: No blue light in bamboo slate

Postby wacom5 » Mon 11. Jan 2021, 08:47

Have you tried just keeping the button pressed until the blue light is turned ON?
Need immediate help? Contact our Support: https://support.wacom.com
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