News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at
Thanks for your understanding.

Wacom Customer Support page:

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS services

Product Registration:
Please register our products on
How do I register my Wacom device?

No blue light in bamboo slate

Bamboo Spark, Bamboo Slate, Bamboo Folio
Posts: 1
Joined: Sun 10. Jan 2021, 19:29

No blue light in bamboo slate

Postby pippobruni » Sun 10. Jan 2021, 19:36

After a couple of days of normal use, suddenly I cant pair the bamboo slate anymore with anything.
I turn it on, green light ok. Then I keep the button pressed for 6 seconds, NO blue light, it just turns off.
I tried with different platforms, Ios, android or windows. None can see the bamboo anymore.

Ideas? Any way to hard reset the bamboo slate?


Posts: 1297
Joined: Tue 8. Aug 2017, 14:35

Re: No blue light in bamboo slate

Postby wacom5 » Mon 11. Jan 2021, 08:47

Have you tried just keeping the button pressed until the blue light is turned ON?
Need immediate help? Contact our Support:

Return to “Smartpads”