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Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Posted: Mon 11. Jan 2021, 22:10
by koukgi
The subject says it all.

Environment inkspace 2.7.4 Windows 10 latest updates

It sticks at Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Furthermore if I try to login from the inkspace software it does a weird loop and never finishes. The settings windows says 'Logout' after that but it does not strike me with confidence.

What's going on?

Any help idea is much appreciated.
Regards

Re: Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Posted: Wed 17. Mar 2021, 10:46
by chrisL
Hello Everyone,

I have exactly the same issue.
Is there any solution to this ?

Thanks a lot for your help,

Chris

Re: Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Posted: Wed 17. Mar 2021, 15:57
by wacom4
Can this be a setting with the default browser your system is using?
We have seen issues with restrictive cookie settings and the login to WacomID resources.

In general: This is probably better discussed in depth with your regional support team. This allows us to discuss your specific setup in private.
http://www.wacom.com/support/contact-support

Re: Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Posted: Wed 17. Mar 2021, 16:29
by chrisL
Hi Wacom4,

Thanks a lot for the feedback :)
I am using the desktop application that I downloaded from Microsoft store.
I do not use the browser.
My OS is Windows 10.
My default browser is Chrome.

I will contact the local support team.
Thanks !

Chris