Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

problem with pc connection win 10

Bamboo Spark, Bamboo Slate, Bamboo Folio
Posts: 2
Joined: Wed 17. May 2017, 06:30

problem with pc connection win 10

Postby kasperek71 » Wed 17. May 2017, 06:32

I have wacom bamboo slate and I have problem with PC connecting (dell latitude 7240 win 10)
I downloaded inkspace for windows and I have information you are not connected via usb cable slate is connected

I case of blutooth – I can connected only with my samasung tab 4. My pc paired but connection is not active, and inkspace ask me about usb connection. When I connect via usb I have situation described upper.
Should I download drivers? or is any other solution?

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: problem with pc connection win 10

Postby wacom1 » Wed 17. May 2017, 07:32

The Bamboo Slate USB port is only for charging and cannot transfer any data. It can only be connected with other devices by Bluetooth and at the moment only with mobile devices (Android or iOS).

Posts: 2
Joined: Wed 17. May 2017, 06:30

Re: problem with pc connection win 10

Postby kasperek71 » Wed 17. May 2017, 11:13

I understand, but I downloaded inkspace for windows from official www.wacom.com. and this inkspace demand usb connection.
In my situation: I paired tablet with my Pc but I observe that is "not connected" only paired - any suggestion how I solve this problem?

Posts: 1
Joined: Tue 13. Nov 2018, 23:17

Re: problem with pc connection win 10

Postby MateuszMMM » Tue 13. Nov 2018, 23:20

I have the same problem. How do you think, when this problem is going to be solved.

Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: problem with pc connection win 10

Postby wacom5 » Wed 14. Nov 2018, 08:55

Please download the Inkspace version from the Windows Store. More details here: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Return to “Smartpads”