Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

problem with pc connection win 10

Bamboo Spark, Bamboo Slate, Bamboo Folio
Posts: 2
Joined: Wed 17. May 2017, 06:30

problem with pc connection win 10

Postby kasperek71 » Wed 17. May 2017, 06:32

I have wacom bamboo slate and I have problem with PC connecting (dell latitude 7240 win 10)
I downloaded inkspace for windows and I have information you are not connected via usb cable slate is connected

I case of blutooth – I can connected only with my samasung tab 4. My pc paired but connection is not active, and inkspace ask me about usb connection. When I connect via usb I have situation described upper.
Should I download drivers? or is any other solution?

Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: problem with pc connection win 10

Postby wacom1 » Wed 17. May 2017, 07:32

The Bamboo Slate USB port is only for charging and cannot transfer any data. It can only be connected with other devices by Bluetooth and at the moment only with mobile devices (Android or iOS).

Posts: 2
Joined: Wed 17. May 2017, 06:30

Re: problem with pc connection win 10

Postby kasperek71 » Wed 17. May 2017, 11:13

I understand, but I downloaded inkspace for windows from official www.wacom.com. and this inkspace demand usb connection.
In my situation: I paired tablet with my Pc but I observe that is "not connected" only paired - any suggestion how I solve this problem?

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